I founded CiviliNation, a former nonprofit organization dedicated to reducing online harassment, character assassination, misinformation, and violence, which I led for over ten years. I also wrote the book Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies, and Other Jerks (available on Amazon). Before that, I worked at an international professional services firm where I helped design, develop and implement alternative dispute resolution systems for Fortune 500 companies. Prior to founding CiviliNation I ran my own boutique communications consultancy and worked with national agencies, where my experience included legal and corporate communications, online communications, and social media. For several years I also taught in graduate programs at Georgetown University and Kent State University. I’ve been quoted and published in media such as The Wall Street Journal, The Guardian, Fortune, New York Daily News, The Christian Science Monitor, Chicago Tribune, U.S. News and World Report, CNN, and USA Today, and presented at SXSW, the National Press Club, BlogHer, World Technology Network Summit, and the Centre of Excellence for National Security at Nanyang Technological University in Singapore, among other places (full list of media available upon request). My educational background includes a Master of Arts (MAIS) with a focus on Public Relations/Conflict Analysis and Resolution from George Mason University and a Juris Doctor from the University of Richmond School of Law.